• If there’s no any tracking information, we’re liable for sending you a new one or having you fully refunded.
  • If there’s tracking information that says the parcel has already arrived in your country, please try to contact your local post office with the provided tracking # and they’ll give you a response.
  • If there’s tracking information that says the parcel is still NOT in your country, we’ll contact our shipping carrier asking for its latest status and get back to you for any further negotiation.