Return & exchange
You can return the product when you receive it in 30 days. For personalized items, we don’t accept a return.
Because all of our products are 100% handmade with full customization, we don’t accept any exchange.
If it’s not a personalized item and there’s no quality or design problem, you need it to be returned, you’re liable for all the freight. Making sure the goods in perfect conditions.
If you’re facing problems below, we’ll be at our own expense to send you a new one or have you fully refunded.
- Wrong designs (Usually this term works with customization requests).
- Broken ones. (TAleatherworks guarantees you with 100% that all our goods are in a perfect situation the moment sending out to you. But once you received a broken one including wet deformation, heavily crush on the surface, metal accessories loosing or falling off etc. Please refer to term 4 below).
- Shape much too different from the picture and description.
- Lost or meeting the above 3 terms (Please allow us 1-2 working days to negotiate with the shipping carrier). You will have a timely reply while we finish within this period. And we’ll make advances for you without any further delay after we get confirmation from the shipping carrier.
- The color difference is not included in the above¹.
1. Due to our products are completely handmade, so each time there may have a tiny color difference.
Need help? Submit your ticket here.